CLINIC POLICIES

FOR NEW and RETURNING PATIENTS

Please Read Thoroughly.

By Booking an Appointment You Agree To These Terms.

I’ve learned it’s better to be upfront with boundaries and expectations. And I believe you teach people how to treat you.

So this is me doing just that.

Phone and Video Consults

Wednesdays 10 am - 5 pm

Fee Schedule, Payments, Insurance


Naturopathic medicine is billed privately and full payment is due at the time service is rendered.

CLICK HERE FOR FEE SCHEDULE (in accordance with recommendations from the BCND and subject to change without notice).

We will gladly accept the following forms of payment: Visa, MasterCard, Email transfer. Trades and barters are not available.

EXTENDED HEALTH PLANS:

The invoice from your appointment will be emailed to you. It has all the important information your insurance companies will need to reimburse you.

We are also able to do direct billing for certain companies and plans. We have no way of knowing what your plan will cover so please come prepared with the ability to pay in full.

No Shows and Cancellations:


Cancellations without 24 hours notice are subject to the half the visit fee. No shows will be charged the full visit fee.

Patient Portal:


This is the HYPER secure place where you can fill out your intake form, and see all your patient notes and handouts. All in once place. Never to be lost again. No papers to fuss with. No emails to track down. Find the log in link at the top of this page.

Natural Therapeutic Products (aka supplements):


I have carefully vetted several professional supplement companies to conveniently offer you the best, most therapeutic, cleanest, most hypoallergenic, naturopathic medicines.

I will thoughtfully pick products for you as needed as therapeutic interventions, to support the optimal functioning of your body while we are working to understand and remove the root cause(s) of why you’re not well.

You are welcome to source your own, of course, however, I may not have experience or trust in it.

Frankly, there is stuff out there that just doesn’t work. All my products are pharmaceutical grade, meaning they have a physiological benefit. Despite careful suggestions, from time to time something just won’t work for you, or may cause an aggravation. And that’s okay. Please get in touch, and we’ll see about altering the dosing, as some bodies are more sensitive than others.

You can return unopened products (drop ship only) for the full fee. If you ordered from Fullscript, please contact them directly about returns.

😎 We Cool? 😉

Supplement Refills and Returning Patients


Safety is my biggest concern. I maintain malpractice insurance which protects both of us if something were something to happen.

My insurance does not cover me if I were to allow a supplement refill after not seeing the patient for 1 year.

This is why after an absence of 1 year we require a full 1 hour visit.


This allows us to review all the factors contributing to your wellness and make recommendations and prescriptions accordingly.

Thank for taking the time to read these policies and expectations. I write them out of love for myself, my time, and my well-being. I also write them with love for you. And your time. And your well-being. I write them for clarity, so there are no surprises, less wasted time, energy, and money spent. For both of us.

I look forward to helping you transform your pain and suffering for more LOVE, JOY and HEALTH!

IN PERSON

@KNEAD MASSAGE

IN NANAIMO, BC


FOR PATIENTS:

  • Wanting in person care,

  • Returning from Tonic Naturopathic

  • New patients interested in Injection Therapy

  • or Bioenergetic Testing.

TUESDAYS: 9:30 am - 5:30 pm

975 Terminal Avenue N.,

Nanaimo, BC V9S 4K3

Ph: 250-753-6322

VIRTUAL CONSULTS

If you're in BC, whether you're at home or on the road, we can connect

via PHONE or VIDEO

For naturopathic consults.

FOR: New and Returning Patients

WEDNESDAYS 10:30 am - 4:30 pm

🧠💟💫

MIND-BODY HEALING & COACHING (VIDEO)

FOR: NEW and RETURNING Clients

I'm gladly accepting new clients.

MONDAYS, WEDNESDAYS, FRIDAYS

MATRAEA CENTRE

IN DUNCAN, BC


FOR: New and Returning Patients.

In person, phone, video, and injection therapies available.

THURSDAYS: 9:00 am - 2:30 pm

(And the occasional Friday)

170 Craig Street

Duncan, BC V9L 1V9

Ph: 250-715-0444

CALL OR TEXT:

778-743-1277

My virtual assistant will get your messages and call you back with in 1-2 business days.

Please note: we’re most responsive by text and email.

MAILING ADDRESS:

C/O Knead Registered Massage

975 Terminal Avenue North

Nanaimo, BC V9S 4K3

HELPFUL BOOKS, SESSIONS, COURSES

Click the image below to meet some happy clients.

FOR SUPPORT ISSUES OR QUESTIONS, PLEASE EMAIL: vitality@toniawinchester.com


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